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Refund Policy

Returns and refunds

We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it to the original method of payment. All Sale items are final sale and returns will be not accepted.

Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 working days via the original payment method used to purchase.

We are unable to cancel, refund or exchange products which have been personalised or made to measure.

To return your product, you should mail your product to: KEATS KT LIMITED, (ki:ts), 31A Duke Street, London, W1U 1LS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns Process
To be eligible for a return the package needs to be postmarked within 14 days of receipt date. Your item must be unused and in the same condition that you received it and in the original packaging with proof of purchase.

We must receive the item within 7 days of the postmark and recommend using a trackable shipping service. You will be responsible for paying your shipping costs.

Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

Return Address
Please email us at for address details.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at